Business challenge

An automotive workshop needs to coordinate the customer, vehicle, repair, parts and payment while keeping the team and driver informed. Its public website also needs to reflect the services and contact details used in the daily operation.

The problem

Appointments, service histories, work orders and invoices become difficult to follow when they sit in separate records. A disconnected website adds another place to maintain information and another handover when a driver requests a visit.

My contribution: Product architecture, full-stack development and public website integration
Technology: PHP
MySQL
JavaScript
HTML
CSS
PWA

What the product needed to do.

01
Organise appointments, services and mechanics in a shared calendar.
02
Connect customers and vehicles with their service history and work orders.
03
Track diagnostics, repair progress, labour and parts through completion.
04
Maintain parts stock and turn work orders into invoices with payment records.
05
Give each activated garage a public website with its own subdomain and booking entry point.
06
Provide workshop and driver access from phones, tablets and computers.

A system designed around the operation.

A connected platform brings the public garage website, appointment requests, workshop workspace and driver account into one product. Garage profile information supplies the public services, working hours and contact details. The workshop follows the vehicle from its first appointment through the work order and invoice, while the driver can review appointments and repair status from a personal account.

Appointment calendar with services and mechanic scheduling

Customer profiles, vehicle records and service histories

Work orders for diagnostics, labour, parts and repair status

Parts inventory and stock movement records

Invoices created from work orders with payment tracking

Individual garage websites managed from the workshop profile

Online appointment requests with an optional customer-confirmed SMS handoff

Driver accounts for vehicles, bookings and work-order status

Shareable booking links and QR codes

Subscription packages and a home-screen web app experience

04 / System architecture

How the parts work together.

The product separates customer experience, application logic, data and operational administration.

Product systemSecure data and workflow layer

01Garage websiteServices, contact details, working hours and appointment requests on the garage subdomain.

02Workshop workspaceAppointments, mechanics, customers, vehicles and work-order progress.

03Service recordsRepair histories, parts movements, invoices and payment records.

04Driver accountPersonal vehicles, upcoming appointments and work-order status.

One connected workflow, from first enquiry to completed service.

The live product combines workshop operations with a public presence for each garage. Jordanov Auto Service is a public example of the connected garage website experience.

What Nikola personally delivered

Workshop management platformGarage website and subdomain experienceAppointment request workflowCustomer and vehicle recordsWork orders, inventory and invoicingResponsive workshop and driver interfaces

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